FAQs: Complaints and Feedback

Customer Feedback

Customer feedback provides us with the opportunity to learn and improve. We value your comments, so if you do have any feedback for us, please call us on 020 3857 6350 or email info@acceptances.co.uk


If something has gone wrong, we will do whatever we can to put it right.

We have policies and procedures in place to ensure that any complaints are dealt with in a fair and timely manner. Should you wish to make a complaint, please contact the Compliance Officer on 020 3857 6350 or e-mail info@acceptances.co.uk. Alternatively, you can write to us at Commercial Acceptances, 8th Floor, 101 Wigmore Street, London, W1U 1QU.

Our complaints policy (FOS eligible) can be found here.

Our complaints policy (non-FOS) can be found here.

More questions? Talk to us about your bridging loan now

You can have agreement on your bridging loan in principle within an hour.

Call 020 3857 6350 or email info@acceptances.co.uk

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